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We Keep Your Account Safe and Transparent

When you open an account with poker888, your personal and payment details stay protected under strict data-handling practices.

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poker888 We Keep Your Account Safe and Transparent
REACH US NOW

Contact Us About Your Data

We respond to privacy questions and data-access requests during our support hours. Email is fastest for formal requests; live chat handles quick clarifications. You can ask to see what data we hold, correct errors, or request deletion where local law permits.

Team online

Email Support

Send privacy requests to our compliance team at [email protected]. Responses within 72 hours. Use this for data-access or deletion requests.

Live Chat

Available 08:00–22:00 WIB daily. Ask about data retention, cookies or payment privacy. Chat agents can escalate formal requests to our data team.

Account Settings

Log in and go to Account → Privacy & Security to see what data we hold, review login history, and update your contact details anytime.

HOW WE PROTECT IT

Our Data and Security Practices

Every transaction on poker888 runs through encrypted channels. Your passwords are hashed so we never see them in plain text.

Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Payment details travel over secure channels only; we never log full card or account numbers.

Account Security

Two-factor authentication is optional but we recommend it. Enable it in Account Settings to add a second layer: a code sent to your phone at each login.

Cookies & Tracking

We use cookies to remember your login, language and gameplay history. You can disable non-essential cookies in your browser; essential ones keep the lobby working.

Data Retention

Active account data stays with us as long as you play. After closure, we keep transaction records for the period required by local law for compliance and dispute resolution.

Access Control

Only staff handling withdrawals, compliance or support can see your details. External payment partners (DANA, OVO, GoPay, QRIS) see only what's needed to clear your deposits.

Your Rights

You can request a copy of your data, correct errors, or ask for deletion where local law permits. Email [email protected] with your request and account ID.

Privacy Questions Answered

Below are the privacy concerns we hear most from our Indonesia players. Read on to find out how we handle your data, or reach out to our support team anytime.

Your personal details (name, email, phone) are securely archived. Transaction records stay on file for the period required by local law for tax and fraud-prevention purposes. We do not use your data for marketing after closure. You can request a full export of your account history anytime.

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We never store full card or bank details on our servers. Payment processing is handled by certified payment partners; we store only transaction confirmations and amounts, not sensitive credentials.

No. We do not sell or rent your personal information. We share minimal data with payment processors (DANA, OVO, GoPay, QRIS partners) only to complete deposits and withdrawals, and only where local law permits.

Essential cookies keep you logged in and the lobby functional. Preference cookies remember your language and game history. Analytics cookies help us spot bugs and improve speed. You can disable non-essential cookies in your browser settings without losing account access.

Log in and visit Account → Privacy & Security to review your profile, login history and linked payment methods. For a full data export, email [email protected] with your account ID. We respond within 72 hours.

Yes, we log unusual account activity (new devices, rapid withdrawals, failed logins) to catch fraud early. If we spot suspicious behaviour, we may ask you to verify your identity before processing a withdrawal. This protects your account and our payment partners.

Contact our compliance team at [email protected] or use live chat (08:00–22:00 WIB). We investigate data errors and inaccuracies within 5 working days. If we find a mistake, we correct it and notify you in writing. Depends on local law for more detailed remedies.

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