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Our Terms & Conditions: What You Need to Know

When you open an account with poker888, these terms set out how your registration, deposits through DANA, OVO, GoPay and QRIS, withdrawals and gameplay work.

Account creation in under 60 secondsReal-money play where local law permitsWithdrawal verification for your security

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How Our Terms Protect You

poker888 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

poker888 operates under clear account rules that cover your registration, deposit and withdrawal processes. Your account balance is held separately from our operational funds, and all payments—whether you deposit via DANA, OVO, GoPay or QRIS—are recorded and auditable. When you request a withdrawal, we verify your

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identity to prevent fraud and ensure funds reach your account. These terms also explain how we use cookies to keep your session secure, how we retain your account data (usually 24 months after closure unless law requires longer), and what you can do if you want
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to review or correct your account information. Your personal data is encrypted during transmission and stored securely; we do not sell or share it with third parties without your explicit consent. Where local law permits, these terms apply to your use of the poker888 platform across
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all devices.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Terms

If you have questions about how our terms apply to your account, payments or data, we have multiple ways to help. Support staff in Medan and across Indonesia respond during business hours, and our chat team handles urgent matters the same day.

Team online

Live Chat

Open the chat window in your account lobby. Available during business hours; most queries answered in under 10 minutes.

Email Support

Send queries to our support inbox and expect a full reply within 24 hours. Include your username and account registration email.

Account Settings

View and update your personal information, payment details and communication preferences directly in your account dashboard.

SECURITY & YOUR RIGHTS

How We Handle Your Account Data

Your trust in our terms starts with how we handle your registration details, payment records and gameplay history. Every transaction is logged; every withdrawal is verified before it leaves our system.

Data Encryption

All personal and payment data is encrypted in transit and at rest. Login credentials are hashed; DANA, OVO, GoPay and QRIS payment tokens are tokenised.

Account Closure

You can close your account anytime via Account Settings. Your balance must be withdrawn first; after closure, we retain records for legal purposes only.

Cookie Use

We use cookies to remember your login, protect against fraud and improve your lobby experience. You can disable non-essential cookies in your browser settings.

Data Retention

Account and transaction records are kept for 24 months after closure, or longer where law requires. You can request deletion where permitted.

Withdrawal Verification

Withdrawals require identity and payment method verification to prevent fraud. This may take 1–3 business days; we'll notify you of the status.

Your Rights

You have the right to access your account data, correct any inaccuracies and object to certain processing. Contact support with a copy of your ID.

Terms & Conditions Questions

Real questions from players in Semarang and across Indonesia about how our terms work.

Use the 'Forgot Password' link on the login screen. We send a reset email to your registered address. Click the link, choose a new password and log back in. If you don't receive the email, check your spam folder or contact support to resend it.

Yes. In Account Settings under 'Payment Methods', you can add DANA, OVO, GoPay or QRIS details. When you withdraw, you choose which method to use. For your first withdrawal, we may ask you to verify the new method.

Once you request a withdrawal, we verify your identity (usually under 24 hours). After approval, DANA, OVO, GoPay and QRIS transfers usually arrive within minutes. Bank transfers may take 1–3 business days depending on your bank.

Open Account Settings and select 'Close Account'. You must withdraw all remaining balance first. After closure, your account cannot be reopened, but we retain transaction records where law requires. You can request data deletion by contacting support.

Only you can log in with your credentials. Our support team can view your account to help with queries, but never your password. Depends on local law, we may share account activity with authorities if legally required.

Yes. Whether you play on our web lobby or through a mobile browser, the same terms cover your account, deposits, withdrawals and data. Your account balance and history sync across all devices instantly.

No. Each person is allowed one account. Creating more than one account violates our terms and may result in suspension. If you lose access to your account, contact support to recover it instead.

Our Terms & Conditions: What You Need to Know

How to Contact Us About Your Terms

Live Chat

Email Support

Account Settings

How We Handle Your Account Data

Data Encryption

Account Closure

Cookie Use

Data Retention

Withdrawal Verification

Your Rights

Terms & Conditions Questions

01 What happens if I forget my login password?

02 Can I change my payment method after opening my account?

03 How long do withdrawals take?

04 What if I want to delete my account permanently?

05 Who can access my account information?

06 Do your terms apply to mobile and desktop the same way?

07 Can I have multiple accounts?

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